FAQ

What format are the photos in?
All Starfury Conventions digital photos are in JPG format.

Do you add photos on a regular basis?
Yes. We add photos a few weeks after each event.

What if my photo isn't there?
At current we have added all photos in our archive. If your photo is not there unfortunately we no longer have the digital copy.

We are working with past photographers to see if we can uncover photos from older events.

Why do you charge for each image?
Unfortunately offering this download service is not free. Our prices cover the costs, which take into account:

VAT (20%)
PayPal transaction fee
Payment to the photogapher
Photo library administration and customer services
Software costs and website hosting

Do you offer refunds?
Once your purchase is made we can not offer a refund. The reason for this policy is because we offer full access to our entire digital collection of photos and, as such, there is no way for our products to be returned.

Are there any restrictions on my use of the images that I download?
We ask that you credit Starfury Conventions when posting your photos online.

What if I don't want my photo displayed on this website?
Unfortunately due to the way our system works all photos taken at each event are automatically uploaded, however we are more than happy to remove any photos upon request. Please email us at info@starfury.co.uk with a link to the page for each image and we will remove it immediately.

Please note that once your photo is removed it will be permanently deleted from our database, so you will no longer have the opportunity to purchase the digital copy.

Once I've paid, how long will my download link stay active for?
Your download link will never expire.

What happens if I don't receive a download link?
You should be able to return back to the site and the download link will display; you will also receive an email confirmation to your Paypal email address. If not, email info@starfury.co.uk with your name and email address and we'll send the link to you.

Why does the event I want to view ask for a password?
This website is only designed for people who would like to purchase digital copies of their photo sessions, and where possible we will restrict access to those who attended the event. The password to access the event can be found in the convention schedule that you received upon registration, and for a limited number of events will also have been emailed to all attendees.

If you do not have the password but attended the event, please email info@starfury.co.uk with your ticket number and the name of the event you attended, indicating you would like to view the digital files. We will then email you back with the password.